HELP

Know how to buy all the products from Juana de Arco in an easy and safe way, with free shipping to all over the world.

 

HOW TO BUY IN OUR OFFICIAL WEBSITE

STEP BY STEP

  1.        In the initial page you will have to choose a category (Collection, Lingerie, Yoga, Kids) to see the whole list of items.
  2.        Choose an item. When you see an item you like, choose color and size and click on “buy.” IMPORTANT: In Juana de Arco all items are one of a kind so that you will see a photo for each one available. Each photo will have a letter that will identify the item you will buy.
  3.        Once you have selected all the items, click on “my shopping cart” on the top right margin of the screen and then click on “confirm” to validate the purchase. After this step, click on “go to the cashier.” You will have to register by entering your personal data. When you write your address, the cost of shipping will be shown (step 6).  Then choose the methods of shipping among the available options.
  4.        Payment. Choose the way of payment: enter your name and credit card number and code.
  5.        Confirm the payment. Once you have validated the payment you will receive the order confirmation by e-mail.
  6.        Start buying!

 

HOW TO TRACK MY ORDER?

To know the state of your order you will have to enter to “my account.”  In “recent orders” you will find the last orders and state: pending, in process, complete, cancelled. The confirmation e-mail will be sent 30 minutes after you receive the order and the process of the data of shipping.

If you don’t receive any e-mail confirmation, please look for it in your junk mail. The state will change in the next 24 or 48 hours.

 

WHAT’S THE MEANING OF PENDING AND IN PROCESS STATES?

“Pending:” your purchase was not completed yet because you did not complete the needed information or because the credit card did not authorized the payment yet.

“In process:”your purchase will soon be sent. Anyway, you cannot make changes in your order.

 

WHY WAS MY ORDER CANCELLED?

The reasons for the cancellation of an order could be:

-Rejection of payment

-Out of stock of some of the items (only that item will be cancelled)

-Incorrect or incomplete data.

 

COULD I MODIFY OR ADJUST MY ORDER?

Yes, see Terms and conditions. I’ve already completed the payment but I cannot track the state of my purchase. The track information could not be available in the first 24 or 48 hours after receiving de confirmation e-mail. If after 48 hours you still cannot track your order, please send us an e-mail to info@juanadearco.net  or call (005411) 4772-8030, extension 30.

 

 

REGISTER

 

HOW DO I REGISTER?

To register, click here.

 

DO I HAVE TO REGISTER FOR BUYING?

Yes, you have to create a user name in Juana de Arco to be able to buy online.

To register is very easy and FREE!

 

IS IT FREE TO REGISTER?

Yes, completely free.

 

WHY IS IT NECESSARY TO REGISTER?

  1.        You will not have to enter your addresses again everytime you want to buy.
  2.        You will be able to buy, select the items and complete the payment later. We will keep your request in your shopping cart. That does not guarantee the availability of the items.

 

WHAT HAPPENS IF THE INFORMATION FROM MY ACCOUNT CHANGES?

You only need to enter your account with your e-mail and password and follow the instructions to edit the information from your account anytime you want.

 

I FORGOT MY PASSWORD

  1.        Enter to “my account” and make a click on “forgot my password”
  2.        Enter the e-mail associated to your account in Juana de Arco.
  3.        You will receive an e-mail with the new password in the next 30 minutes.

 

 

ABOUT THE PRODUCTS

SIZES

In the description of each item we have included all the possible details about the sizes. If you have any doubt you can write us to: info@juanadearco.net.

 

COLORS

We have made an effort to display the colors of our items at the site the best way possible. However, the colors you will be able to see depend on your monitor so we cannot guarantee that the accurate color will be shown.

 

OUT OF STOCK

Most of the items from our website are unique. For that reason we will separate them to have them available only for the website. However, it could happen that some of them be out of stock. In case the item you bought is out of stock, you will receive an e-mail with the notification and the item will be removed from your order and removed from the payment. You will only pay for the items that will be sent.

 

PAYMENTS

MEANS OF PAYMENT

-VISA

-MASTERCARD

-AMERICAN EXPRESS

-MERCADO PAGO

-PAYPAL

 

WHEN WILL THE PAYMENT BE CHARGED TO MY CREDIT CARD?

The payment will be charged to your credit card once your purchase is processed for the shipping.

 

WHAT HAPPENS IF MY CREDIT CARD IS DENIED?

If there is a problem with your credit card you will receive an error message immediately. In this case, you will be able to enter a new credit card number.

 

PRICES AND CURRENCIES

The prices of all our items are shown in Argentine currency AR$ (ARGENTINE PESO). For buyers from other countries the currency will be turned into according to the policies from their credit card.

 

SHIPPINGS

Shipping cost in Argentina

  • For orders above 2000$ the shipping will be free.

 Shipping cost outside Argentina

  • For orders bellow 300 U$D the shipping will be 25 USD  
  •        For orders above 300 U$D the shipping will be free

If the items cannot be delivered in one shipment you will be informed we will only charge you one shipment (if the order is above 300 USD).

Shipments inside Argentina

Pick up: You can choose to pick up the order at our Palermo store El Salvador 4762 Monday to Friday from 12 noon to 8 P.M. or Saturday and Sunday from 1 PM  to 8 PM

Shipping: The shipment is made through the door to door service of OCA you can receive it at your home or at the nearest OCA branch.

Home deliveries are made from Monday to Friday between 8:00 am and 6:00 pm or Saturdays from 8:00 am to 2:00 pm.

The costs and shipping times depend on the weight and place of shipment.

 

IF YOU ARE ABSENT, THE MAIL SERVICE WILL LEAVE YOU A DELIVERY NOTICE

The mail service will make a second attempt to deliver the package.

If the second attempt is not successful, the package will return to our offices.

 

Shipping outside Argentina

For international shipments we use DHL Express.

 

The costs are:

• 35 usd, for orders under 300 usd

• Free, for orders over 300 usd

 

Shipping Times

The shipping time depends on the time of crediting the payment, the time of preparation of the order, and the time of the courier:

 

Payment crediting time:

- Paypal: instantly

- Mercado Pago: 2 business days

 Order preparation time:

- 2 business days

 

Courier time:

- Argentina: 4 business days

- Outside Argentina: 7 business days.

INTERNATIONAL TAXES, DUTIES AND CUSTOMS

Import taxes in each case are not included and will have to be paid at the moment of receiving the shipping. The user is responsible for its payment; in case you do not pay the taxes, the purchase will not be delivered.

 

POLICIES OF RETURNS AND CHANGES

ARGENTINA

Return: If the items maintain their original package, without being worn and in the same conditions they were received, the user will have the right to return the bought items on www.juanadearco.net. You will have to leave the items in some of our shops or we will coordinate the picking up of them on the address of delivering (picking up payed by Juana de Arco). The money will be returned in 5 working days since the item was received in the same way they were payed.

Change: the user will be able to change any item bought in our online shop in any of our shops, every time the product is in perfect conditions and with its tag attached. The user will have to show the transaction number (the web order printed).

ABROAD

In case the purchase is done abroad, for Customs reasons we will not be able to coordinate the devolution of the product. For this reason, the user will receive a voucher with the equivalent amount of the item he/she could not return. This voucher can be used in your next purchase.